Terms of Service

Last updated: April 23, 2026

Article 1 (Scope)

1. These Terms govern every aspect of the relationship between the User and the Company with respect to the Service. 2. Any individual rules, guidelines, or pricing notices that the Company publishes within the Service form part of these Terms. If an individual rule conflicts with these Terms, the individual rule prevails.

Article 2 (Definitions)

In these Terms, the following words have the following meanings. • "Service": the cloud service provided by the Company that analyses uploaded 2D drawings and automatically generates 3D CAD models (GLB / STL / STEP and the like), together with its ancillary features (my page, admin console, etc.). • "User": an individual or legal entity that agrees to these Terms and uses the Service. • "Input Data": drawing images, PDFs, DXF/DWG CAD files, description text, and any other data that the User uploads to or provides through the Service. • "Output": 3D model files, rendered images, Python code, and other outputs that the Service generates from the Input Data.

Article 3 (Accounts)

1. The User signs in to the Service through the identity platform designated by the Company (Auth0) using the User's own email address or linked account. 2. The User must manage account credentials with due care and must not lend, transfer, or share them with any third party. 3. All operations and communications associated with an account are deemed to be performed by the User to whom the account belongs.

Article 4 (Free Allowance and Fees)

1. The Service is currently open to test users. After signing up, the User may use the Service within the free allowance separately specified by the Company (currently three generation tickets per account). 2. Use beyond the free allowance requires the User to sign up for a paid plan or an individual contract offered by the Company. Pricing and conditions are communicated separately. 3. The Company may change the fees, the size of the free allowance, the covered features, and the conditions of use at any time within a reasonable scope, with or without prior notice.

Article 5 (Handling of Input Data)

1. The User represents and warrants that, for all Input Data, the User either holds the copyrights and other rights necessary for such use or has obtained a valid licence permitting such use. 2. The Company processes Input Data for the purposes of providing the Service, improving quality, troubleshooting, preventing abuse, and producing statistical information. 3. Unless the User has given explicit consent, the Company does not disclose or redistribute Input Data to third parties in a form that would identify the specific User. 4. Unless the User has given explicit consent, the Company does not supply Input Data itself as training data for any external general-purpose generative AI model. 5. The handling of personal information follows the Company's Privacy Policy at https://renue.co.jp/privacy.

Article 6 (Rights in and Use of the Output)

1. Subject to these Terms and any applicable individual contract, the Company assigns or licenses to the User any copyrights and other intellectual property rights it holds in the Output. The User may use the Output for its own business activities and other purposes. 2. Output is a probabilistic result produced by AI, and the User acknowledges in advance that: (a) identical or substantially similar Output may be produced for other Users; (b) the Company does not warrant that the Output is free from infringement of any third party's copyrights, patents, design rights, or other rights; and (c) the Company does not warrant that the dimensions, structure, strength, physical properties, or any other characteristics of the Output match those of the original drawing or any real-world part. 3. Before using the Output for manufacturing, prototyping, CAM/CAE analysis, deployment in physical devices, or any other production-grade purpose, the User must perform appropriate technical and legal review at the User's own responsibility.

Article 7 (Prohibited Conduct)

The User must not engage in any of the following when using the Service. 1. Conduct that infringes on any third party's copyrights, patents, trade secrets, portrait rights, privacy, or other rights. 2. Conduct that violates, or is likely to violate, laws, regulations, or public order and good morals. 3. Automation, scraping, or unauthorized publication of benchmark results that places an excessive load on the Service. 4. Reverse-engineering of the Service, the Company's AI models, or the underlying libraries, or use of the Service for the purpose of training a competing service or competing AI model. 5. Using another person's account, or sharing or transferring an account to another person. 6. Distributing malware or malicious code, or attempting to gain unauthorised access to the Company's systems. 7. Using the Output in applications that could directly affect human life, physical safety, or critical infrastructure — such as medical devices, aerospace, nuclear, transportation, or energy facilities — without appropriate verification and certification. 8. Any other conduct that the Company reasonably considers inappropriate for the operation of the Service.

Article 8 (Changes, Suspension, and Termination of the Service)

1. The Company may change, add to, suspend, or terminate all or part of the Service without prior notice to the User. 2. The Service may be temporarily suspended due to planned maintenance, incidents, traffic surges, or the availability of external APIs that the Service depends on (including those provided by Anthropic and Google). 3. The Company's liability for any damage to the User or any third party arising from such changes, suspensions, or terminations is limited as set out in Article 11.

Article 9 (Confidential Drawings and On-Premises Deployment)

1. In the SaaS form of the Service, Input Data is processed through cloud infrastructure operated by the Company and through the external AI APIs used by the Service. For drawings that cannot be transferred outside the User's organisation, please refrain from using the SaaS version. 2. If you wish to deploy the Service inside your own environment or private cloud (on-premises deployment), please contact us separately. Deployment conditions, the scope of support, and confidentiality obligations are defined in an individual contract. 3. The Company's approach to information security follows its Information Security Basic Policy at https://renue.co.jp/security.

Article 10 (Intellectual Property)

All copyrights and other intellectual property rights in the Service and in the software, user interface, text, images, logos, trademarks, and documentation that make up the Service belong to the Company or its legitimate rights holders. The User must not reproduce, modify, distribute, or reverse-engineer any of the foregoing beyond the scope expressly permitted by these Terms.

Article 11 (Disclaimer and Limitation of Liability)

1. The Service is provided on an "as-is" basis. The Company makes no express or implied warranty with respect to the Service or the Output, including as to fitness for a particular purpose, accuracy, completeness, usefulness, or non-infringement. 2. The total liability of the Company to the User is capped at the total fees actually paid by the User to the Company during the twelve (12) months immediately preceding the event giving rise to the liability. For Users using the Service free of charge, this cap is set at JPY 10,000. 3. The Company is not liable for indirect, special, consequential, or incidental damages, or for loss of profits. 4. The preceding three paragraphs do not apply where the damage is caused by the Company's wilful misconduct or gross negligence.

Article 12 (Indemnification by the User)

If the User breaches these Terms, or if a dispute, claim, or demand for damages arises with any third party in connection with the User's Input Data or use of the Output, the User shall resolve such matter at the User's own cost and responsibility and shall hold the Company harmless.

Article 13 (Changes to these Terms)

The Company may amend these Terms at its discretion without prior notice to the User. The amended Terms take effect from the moment they are posted on the Service, and the User is deemed to have agreed to the amendments if the User continues to use the Service thereafter.

Article 14 (Governing Law and Jurisdiction)

1. These Terms are governed by and construed in accordance with the laws of Japan. 2. Any dispute arising between the Company and the User in connection with the Service or these Terms shall be submitted to the exclusive jurisdiction of the Tokyo Summary Court or the Tokyo District Court as the court of first instance, depending on the amount in dispute.

Article 15 (Operator and Contact)

Operator: Renue, Inc. Address: Shiodome City Center, 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo 105-7105, Japan Email: info@renue.co.jp Contact form: https://renue.co.jp/contact